Frequently ASKED QUESTIONS

  • Q: What payment methods do you accept?

    We accept all major credit and debit cards through our secure checkout, as well as Apple Pay and Google Pay for easy one-tap payments. You can also choose PayPal if that’s your preferred way to pay.

    Q: Will I get an order confirmation?

    Yes! You’ll receive an order confirmation by email right after purchase, and another email with tracking once your order ships.

  • Q: Where do you ship to?

    We currently ship within New Zealand and Australia. We hope to expand soon — join the newsletter to be the first to know!

    Q: How much is shipping?

    NZ shipping starts from $7 and Australia shipping starts from $18. Rates are calculated at checkout.

    Q: How long will my order take to arrive?

    NZ: 2–5 business days
    AU: 7-14 business days
    All orders include tracked shipping.

    Q: Do you offer express shipping?

    Not at this time — all orders are shipped via standard tracked service.

    Q: Will I be charged customs fees in Australia?

    Orders under AUD $1,000 typically aren't subject to import fees, but any customs duties are the buyer’s responsibility.

  • Q: Are the kits beginner-friendly?

    Yes! All kits are designed for beginners, with easy-to-follow instructions and a step-by-step video tutorial.

    Q: What’s included in a kit?

    Everything you need! That includes materials, tools (if applicable), instructions, and a link to the tutorial video.

    Q: How long do the kits take to complete?

    Most kits can be completed in under an hour — perfect for a mindful break or a chill craft session with friends.

    Q: Can I use a sewing machine?

    Absolutely! It’s not required, but if you have one, it’ll speed up the process.

    Q: Are the kits safe for kids?

    Our kits are best suited for teens and adults. Kids aged 8+ can join in too with adult supervision, especially when using needles, scissors and glue.

  • Can I order kits for a group event?

    Yes! We offer custom group kits for hens parties, birthdays, crafternoons, and more. Head to the Group Kits page and use the Contact form to enquire.

    Q: How far in advance should I enquire about group kits?

    Please get in touch at least 2–3 weeks before your event, especially for larger groups.

  • Q: Do you accept returns?

    Because our kits are handmade and contain materials, we can’t accept change-of-mind returns. But if your kit is faulty or something’s not right, please reach out and I’ll make it right!

    Q: What if something’s missing or arrives damaged?

    Please email hello@kraftykhoo.com within 7 days of receiving your order and we’ll sort it out ASAP.